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SLA breaching · TKT-78421
Folake A · IKEDC token failed · 4 min to first response SLA
just now
New ticket assigned
TKT-78420 · Adamu Y · Restructure request from WhatsApp
2 min ago
@Olabisi Funmi mentioned you
"@Olabisi can you check the GTBank reversal on TKT-78395?"
8 min ago
Customer replied · TKT-78388
Chidi N: "Thanks, the token came through. Closing my end."
14 min ago
Escalation accepted
L2 (Banking Ops) accepted TKT-78380 · Adaobi taking over
22 min ago
Quality review complete
Funmi scored 4.8/5 on TKT-78371 · "great empathy in opening"
1 hr ago
Manager mention
Funmi: "Olabisi, can you cover Adamu's queue for 30 min while he steps out?"
2 hrs ago
Customer satisfied · CSAT 5/5
TKT-78342 · Folake gave 5 stars · "Olabisi was patient and clear"
3 hrs ago
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